We may be able to cancel your order if it has not been prepared but the first step is to call us @ 469-678-6034 within 5 minutes of placing the order. For Pre-order, we need 48 hours’ notice to pick up or delivery time for any cancellation request. If all conditions are met, we will issue store credit for future use because we have already paid and prepared the ingredients for the order. Nevertheless, we will take care of our customers.