Policies

This Privacy Policy describes how The Switch Suites ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
• Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
• Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.

3. Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

• Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
• Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
• Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. Your Choices and Rights

You have the following rights regarding your information:

1. Access: You can request access to the personal information we hold about you.
2. Rectification: You can request corrections to inaccuracies in your personal information.
3. Deletion: You can request the deletion of your personal information, subject to legal obligations.
4. Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our office at:

The Switch Suites

2333 1st ave. ste 202, San Diego, Ca 92101

Telephone: +1 (619)994-8312

Email: concierge@thewswitchsuites.com

By accessing or using The Switch Suites website, booking services, or purchasing products, you agree to the following Terms & Conditions. Please read them carefully before using our site or scheduling an appointment.

1. Use of Website

You agree to use our website only for lawful purposes. You may not:

• Engage in any activity that disrupts, damages, or interferes with the functioning of our site
• Upload or transmit harmful code, malware, or unauthorized content
• Attempt to gain access to private systems, data, or accounts

We reserve the right to restrict or terminate access if any misuse is detected.

2. Intellectual Property

All content on this website—including text, logos, branding, images, graphics, service descriptions, and design elements—is the exclusive property of The Switch Suites.

You may not:

• Copy, reproduce, distribute, or modify any content without written permission
• Use our branding or imagery for commercial or personal purposes without approval

Unauthorized use may result in legal action.

3. Booking & Payments

By booking an appointment, you confirm that:

• You are at least 18 years old (or have parental/guardian consent for a minor)
• The personal information and health details you provide are accurate and truthful
• You agree to our cancellation, deposit, and refund policies
• You authorize us to securely process your payment information

We reserve the right to request updated information at any time to ensure safe and appropriate service.

4. Health, Safety & Contraindications

To receive services, you agree to:

• Provide complete and accurate health, allergy, and skin history information
• Disclose any medications, medical treatments, conditions, or recent procedures
• Inform us immediately of any changes to your health

You understand that:

• Undisclosed health conditions or contraindications may result in adverse reactions
• If you arrive ill, symptomatic, or appear unwell, we may reschedule your service
• We may decline or discontinue services if we determine it is in the best interest of the client, practitioner, or overall safety

This helps maintain a safe environment for all clients and practitioners.

5. Product Use & Allergic Reactions

Products purchased from The Switch Suites should be used as directed. You agree to:

• Perform patch tests when recommended
• Discontinue use if irritation occurs
• Contact us promptly if you experience any adverse reaction

We are not liable for allergic reactions or issues resulting from:

• Failure to follow instructions
• Undisclosed allergies or sensitivities
• Combining our products with external products or procedures

(Your refund/return policy will reinforce this further.)

6. Limitation of Liability

To the fullest extent permitted by law, The Switch Suites and its practitioners are not responsible for:

• Allergic reactions or skin responses
• Contraindications that were not disclosed at the time of service
• Adverse reactions resulting from the misuse of products
• Losses resulting from website interruptions, errors, or security breaches beyond our control

All services are provided “as is,” based on the information you provide during consultation.

7. External Links

Our website may include links to third-party websites for convenience or reference. We are not responsible for:

• The accuracy or content of third-party sites
• Their privacy practices
• Any transactions or experiences you may have on those sites

We encourage you to review their policies separately.

8. Changes to These Terms

We may update or modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website or services indicates acceptance of those changes.

9. Contact Us

If you have questions about these Terms & Conditions, please contact us at: concierge@thewswitchsuites.com

To honor the time and expertise of our practitioners, The Switch Suites maintains the following scheduling policies. By booking an appointment, you acknowledge and agree to these terms.

Deposit Policy

• A 50% non-refundable deposit is required to secure all appointments.
• Your deposit is applied toward your total at checkout.
• Deposits are non-refundable under all circumstances, including cancellations, rescheduling, or no-shows, unless otherwise required by law.

Cancellations or Rescheduling (48+ Hours Notice)

• We kindly request a minimum of 48 hours’ notice to cancel or reschedule your appointment.
• With proper notice, your deposit may be transferred one time to a new appointment date.
• Any additional rescheduling after the first transfer may require an additional deposit.

Late Cancellations (Under 48 Hours)

Cancellations made less than 48 hours before the scheduled appointment time will result in:

• Deposit forfeited
• Deposit not transferable or applicable to future bookings
• A new deposit will be required to rebook

This protects our practitioners from lost income due to unfillable appointment times.

No-Show Policy

A “no-show” is defined as failing to arrive for your appointment without any prior communication. No-shows will result in:

• Deposit forfeited
• Potential requirement of full prepayment for all future services
• Repeated no-shows may result in the inability to book with us in the future

Late Arrivals

We allow a 15-minute grace period. After 15 minutes:

• Your service may be shortened out of respect for the next client, without a price adjustment, or
• Your appointment may need to be canceled or rescheduled

In either case: Your deposit will be forfeited and cannot be transferred to a future appointment.

Appointment Reminders

Our system sends automated reminders via text and/or email. These reminders are a courtesy; it is each client’s responsibility to remember their appointment time.

Card on File Requirement

A valid card on file is required to book and hold your appointment. By booking, you authorize The Switch Suites to charge your card in accordance with this policy.

Illness, Emergencies & Special Circumstances

We understand that unexpected events occur. Please contact us as soon as possible if you are sick or experiencing an emergency. Accommodation is not guaranteed and is at the discretion of The Switch Suites.

Agreement

By booking your appointment, you acknowledge that:

• You have read and understand this policy
• You agree to all terms listed above
• You authorize The Switch Suites to enforce these policies and charge your card when applicable

Services

All service sales are final and non-refundable. Results vary based on individual skin, lifestyle, and adherence to aftercare and home regimented products.

Products

Unopened product returns accepted within 14 days of purchase. Opened or used products are non-refundable for safety reasons.

Allergic Reactions: In the rare event that you experience an allergic reaction to one of our products, please discontinue use immediately. We kindly ask that you email clear photos of the reaction, along with a brief description of symptoms, to concierge@thewswitchsuites.com within 48 hours of noticing the reaction. This information allows us to consult with our brand representatives to better understand the cause and ensure your safety.

Once your photos and details have been reviewed, we are happy to offer either a refund or an exchange for another product. For exchanges, any price difference between products will be the responsibility of the client and must be paid at the time of the exchange.

Please note that allergic reactions are highly individual, and while we can assist with returns or exchanges, we cannot guarantee results or prevent future reactions.

Gift Cards

All gift card sales are final, non-refundable, and non-transferable.

Packages, Memberships & Prepaid Services Packages are non-refundable but may be transferred once to another client upon written request. Packages unused can be used to purchase products.

• Arrival: Please arrive 5–10 minutes prior to your appointment to allow time to settle in and begin your experience calmly and unrushed.
• Intake Forms: All electronic Client Intake Forms must be completed before your appointment time.
• Guest Policy: To ensure a personalized and private experience, we kindly ask that you do not bring additional guests or children. We understand that unexpected circumstances arise; in those cases, one quiet guest may accompany you.
• Phones: Please silence your phone upon entering to preserve the tranquility of the space.
• Shoes: We invite you to remove your shoes upon entry for added comfort and cleanliness within our spa environment.
• Right to Decline Service: We reserve the right to decline or discontinue services if we determine it is in the best interest of the client, the practitioner, or the integrity of our practice.
• Minors: Guests under 18 must have a parent or guardian present for the consultation portion of the appointment.
• Smoking: Smoking or vaping is not permitted on the premises.
• Noise Level: Multiple services may be happening concurrently. Please use soft, spa-appropriate voices to honor the relaxation of all guests.

The services provided at The Switch Suites are non-medical cosmetic and wellness treatments. Our practitioners are licensed estheticians and holistic providers—not medical doctors. All treatments, recommendations, and information shared during or after your appointment are for cosmetic, educational, and wellness purposes only and should not be considered medical advice, diagnosis, or treatment.

By receiving services, you acknowledge the following:

1. Not Medical Care

Treatments, products, and recommendations offered at The Switch Suites are non-medical and should not be considered medical treatment or therapy.

We do not diagnose, treat, cure, or prevent any medical conditions or skin diseases.

2. Client Responsibility

You understand that it is your responsibility to:

Disclose accurate and complete health information

Inform us of any allergies, sensitivities, medications, skincare routines, or contraindications

Consult with a licensed medical provider regarding any medical concerns, conditions, or questions before receiving services

3. Contraindications & Safety

Certain treatments may be contraindicated based on your health history.

We reserve the right to decline or discontinue services if we believe it is in the best interest of your safety, health, or the integrity of our practice.

4. No Guarantees of Results

Individual results vary and cannot be guaranteed.

Skincare outcomes depend on factors such as skin type, home care routine, lifestyle, and consistency.

5. Risks & Reactions

While reactions are rare, you acknowledge the potential for temporary redness, irritation, allergic reactions, breakout purging, or sensitivity following treatments or products.

By proceeding, you accept these risks and agree that The Switch Suites is not liable for reactions that arise from:

Undisclosed allergies or conditions

Failure to follow pre- or post-care instructions

Use of outside products or treatments before/after your service

6. Post-Care Compliance

You agree to follow provided aftercare instructions and seek medical attention if you experience persistent or severe reactions.

7. No Claims or Promises

The Switch Suites does not make medical claims regarding the efficacy of treatments, tools, or products.

Chemical Peels

Chemical peels involve the application of exfoliating acids to the skin. By receiving a peel, you acknowledge:

Temporary redness, sensitivity, dryness, frosting, peeling, or breakouts may occur.

More intense reactions may occur if you are using (or recently used) retinoids, exfoliants, antibiotics, acne medications, or have had sun exposure.

You agree to avoid picking, peeling, excessive sweating, steam, sun exposure, exfoliants, and retinoids for the recommended period of time.

You understand that hyperpigmentation, hypopigmentation, or irritation can occur—especially when aftercare instructions are not followed.

You confirm you are not pregnant, nursing (unless cleared), or using Accutane/Isotretinoin.

Results vary depending on your skin type, lifestyle, and homecare routine.

Microchanneling / ProCell

Microchanneling is a collagen-stimulating treatment that creates controlled micro-injuries in the skin.

By receiving this treatment, you acknowledge:

Redness, warmth, tightness, dryness, pinpoint bleeding, or mild swelling may occur.

More intense reactions may occur if proper aftercare is not followed.

You agree to avoid sun exposure, sweating, makeup, retinoids, exfoliants, active skincare, and heat exposure for the recommended period.

You acknowledge that photosensitivity may occur, and SPF must be used daily.

Clients with autoimmune disorders, active acne, keloid history, pregnancy, or certain medications may not be candidates.

Results vary and cannot be guaranteed; multiple sessions may be necessary.

Dermaplaning

Dermaplaning uses a sterile blade to exfoliate dead skin and remove vellus hair.

By receiving dermaplaning, you acknowledge:

Temporary redness, sensitivity, dryness, or breakouts may occur.

Minor nicks or scrapes are rare but possible.

Hair may appear more noticeable as it grows back due to blunt ends, but the texture and thickness of hair do not change.

You agree to follow all aftercare, including avoiding exfoliants and active ingredients for 72 hours.

Dermaplaning is not recommended for active acne, open lesions, or certain sensitivities.

Facial Lymphatic Drainage

This gentle modality supports detoxification and fluid movement.

You acknowledge:

Mild flushing, warmth, or increased urination may occur.

Clients with active infection, recent illness, fever, blood clots, heart conditions, kidney issues, or uncontrolled medical conditions may not be candidates.

This service is for wellness purposes only and is not a medical lymphatic treatment.

Facial Sculpting (Buccal + Toning Techniques)

Sculpting techniques include muscular manipulation, intraoral massage, and lifting techniques.

By receiving this treatment, you acknowledge:

Temporary tenderness, swelling, or soreness in the face or jaw may occur.

Buccal (intraoral) massage involves gloved work inside the mouth.

Clients with TMJ disorders, active infection, recent dental procedures, cold sores, or jaw tension may require clearance or may not be candidates.

This treatment is non-medical and results vary.

Microcurrent

Microcurrent uses low-level electrical current to tone facial muscles.

By receiving microcurrent, you acknowledge:

A slight tingling sensation may occur.

Clients with epilepsy, pacemakers, metal implants, active acne, pregnancy (unless cleared), or certain medical conditions may not be candidates.

Results are cumulative and not guaranteed.

Microcurrent is cosmetic and does not replace medical treatment.

Contraindications

You understand that the following may restrict eligibility for services:

Active illness or infection

Open wounds or undiagnosed lesions

Certain autoimmune conditions

Recent sunburn or recent cosmetic procedures

Use of medications that thin the skin or increase sensitivity

Pregnancy or nursing (depending on treatment)

Recent injectables or surgery

Accutane use within the last 6–12 months (varies by modality)

Clients must disclose any and all conditions before treatment.

Assumption of Risk

By receiving services, you voluntarily assume any risks associated with cosmetic and wellness treatments and release The Switch Suites and its practitioners from liability for reactions, contraindications, or unwanted outcomes that result from:

Natural skin responses

Unpredictable sensitivities

Failure to follow aftercare

Undisclosed medical information

External factors (sun exposure, product misuse, etc.)

Website

The Switch Suites is committed to ensuring digital accessibility for all clients, including individuals with disabilities. We strive to maintain a website that is usable, accessible, and compliant with applicable accessibility standards.

Our Accessibility Efforts We actively work to align our website and online booking experience with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the current industry standard for accessible web content in 2025.

Our efforts include:

• Using clear, readable fonts and high-contrast color combinations
• Providing descriptive alternative text for images and graphics
• Ensuring keyboard-only navigation support
• Making forms and interactive elements accessible
• Maintaining logical ordering and headings
• Minimizing flashing or visually triggering content
• Regularly reviewing site updates for ADA alignment
• Using accessible third-party tools where possible (such as Wix accessibility features)

Ongoing Improvements

We recognize accessibility is an ongoing process. As our website, services, and content evolve, we continue to review and update accessibility features to better support all visitors, including those using assistive technologies.

Third-Party Platforms

Our website may link to or utilize third-party platforms (such as booking software and payment processors). While we encourage these partners to prioritize accessibility, we cannot control or guarantee the accessibility features of external services.

Accessibility Assistance

If you experience any difficulty accessing information on our website, booking an appointment, or using digital tools, we encourage you to contact us. We will gladly assist you and provide the information you need in an accessible format.

📧 Email: concierge@thewswitchsuites.com

📞 Phone: 619-994-8312

📍 Address: 2333 1st Ave. Ste 202. San Diego, CA 92101

We aim to respond to all accessibility-related requests within 72 hours.

Feedback

We welcome feedback on how we can continue to improve accessibility for our community. If you notice an accessibility issue or have suggestions, please contact us — your input helps us maintain an inclusive and welcoming experience for all clients.

Physical Spa Location at address listed above

The Switch Suites Accessibility Statement

The Switch Suites is committed to providing a welcoming, comfortable, and accessible environment for all clients. We strive to ensure that individuals of all abilities can safely enjoy our services, facilities, and wellness offerings.

Physical Accessibility

We work to maintain an inclusive environment by:

• Providing accessible pathways at our entrance and throughout common areas (where structurally possible within our leased space).
• Assisting clients who may require additional help entering, exiting, or navigating the spa.
• Offering accessible seating options in our lobby and waiting areas.
• Adjusting treatment room layouts, when feasible, to accommodate mobility devices.
• Allowing service animals as defined under the ADA. Emotional support animals, while welcome in some areas, may have access limitations in treatment rooms due to health and sanitation standards.
• ADA-accessible parking spaces are available on or near the premises.
• Our spa entrance is at ground level / ramp accessible (edit based on your setup).
• Elevators are available if your location is on an upper floor (edit this section as needed).
• ADA- accessible bathroom located on the first floor of our building.

Accommodation During Services:

To ensure each client’s comfort and safety, we can provide reasonable modifications to spa services when possible, including:

• Extra assistance transferring to and from treatment tables (when safe for both client and practitioner).
• Modified service techniques for clients with mobility limitations, disabilities, or chronic conditions.
• Extended consultation time for clients who may need additional support communicating needs or preferences.
• Alternative positioning during treatments for clients unable to lie flat, turn over, or maintain certain postures.

Please note: Some treatments may not be medically advisable for certain conditions or mobility limitations. For safety, practitioners may recommend alternative services or decline a service if it is not safely performable.

Communication & Assistance We are committed to providing accessible communication by:

Offering verbal explanations of treatment steps for visually-impaired clients.

Providing written materials in large-print format upon request.

Assisting with digital forms or intake questions for clients who need help completing them.

Allowing a companion or support person to accompany the client during consultations when needed.

Clients may request accommodations by contacting us at: 📧 concierge@thewswitchsuites.com📞 619-994-8312

We encourage clients to notify us of any accommodations they may need when booking or prior to arrival so we can best prepare.

Parking & Building Access

Ongoing Commitment

The Switch Suites continuously evaluates its physical space and service protocols to improve accessibility. If you encounter any barriers or have suggestions, we welcome your feedback and will work to address concerns promptly.

Cookies & Tracking Technologies We Use

1. Essential / Functional Cookies

These cookies are necessary for the website to work correctly. They enable basic features such as page navigation, appointment booking, secure login, and site security.

2. Performance & Analytics Cookies

Used to understand how visitors interact with our website. We may track:

Pages visited

Time spent on the site

Device and browser information

Click activity

These help us improve our website and user experience.

3. Advertising & Marketing Cookies

These cookies and pixels support our marketing activities and may be used to:

Personalize ads

Track the effectiveness of our advertising campaigns

Build audiences for Meta ads or similar platforms

This includes tools like Meta Pixel, Google Analytics, and similar analytics providers.

4. Preference Cookies

These cookies remember your preferences (such as previous selections), allowing us to provide a more customized experience.

How We Use These Technologies We use cookies and pixels to:

Improve site functionality

Personalize website content

Monitor site traffic and usage patterns

Support advertising and retargeting campaigns

Enhance booking and service browsing experience

Maintain site security and performance

Third-Party Cookies Some cookies are placed by trusted third-party services we use, including:

Meta (Facebook/Instagram)

Google Analytics

Wix

Booking platforms such as Vagaro or Boulevard (if embedded)

We do not control how these third parties use cookies, but they are required to comply with their own privacy policies.

Your Choices & Cookie Control You can manage or disable cookies at any time through your browser settings. Most browsers allow you to:

Block cookies

Delete cookies

Receive alerts when cookies are used

Please note: Disabling certain cookies may affect website functionality, booking capabilities, or personalized content.

Consent By using our website, you acknowledge and consent to our use of cookies and similar tracking technologies as described in this policy.

Updates to This Policy We may update this Cookie Policy occasionally to reflect changes in technology, legal requirements, or our practices. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us If you have questions about this Cookie Policy, you can reach us at: 📧 concierge@thewswitchsuites.com